Service Level Agreement

Service Level Agreement

Icon Engineering Solutions (IES) is committed to delivering high-quality Service Level Agreements (SLAs) tailored to meet the specific needs of government entities and for other organizations. Our expertise ensures that we consistently meet and exceed client expectations regarding service levels.

Currently, IES provides SLAs to the National Highway Authority for the maintenance and smooth operation of installed Weigh Stations on National Highways and Motorways. This partnership emphasizes our dedication to ensuring efficient, reliable, and responsive service that supports valuable installed equipment and also infrastructure of National Highway Authority.